Refund and Returns Policy

At Kesartown, we strive to ensure a smooth and delightful shopping experience for our valued customers. Please read our refund and cancellation policy carefully to understand your rights and responsibilities when making a purchase from us.

1. Refund Policy:

Once your order has been successfully delivered to the specified shipping address, we do not offer refunds or exchanges for any reason, including but not limited to product dissatisfaction or change of mind. We take great care to ensure the quality of our saffron and dry fruits, and we encourage you to reach out to our customer support team before making a purchase if you have any questions or concerns about our products.

2. Cancellation Policy:

You can cancel your order only if the product has not been delivered to the specified shipping address within the estimated delivery time frame mentioned during the checkout process. If you wish to cancel your order, please contact our customer support team immediately with your order number. We will initiate the cancellation process, and if successful, a full refund will be issued to your original payment method within a reasonable timeframe.

3. Non-Delivery and Order Cancellation:

If your order has not been delivered within the specified time frame due to reasons beyond our control, such as natural disasters, shipping delays, or incorrect shipping information provided by the customer, you have the option to cancel your order. In such cases, please contact our customer support team, and we will assist you in canceling your order and processing the refund.

4. Contact Us:

For refund-related inquiries or to request an order cancellation, please contact our customer support team at [your contact email or phone number]. To expedite the process, kindly provide your order number and relevant details when reaching out to us.

Please note that Kesartown reserves the right to modify or update this refund and cancellation policy at any time without prior notice. We appreciate your understanding and cooperation. Thank you for choosing Kesartown for your saffron and dry fruit needs. Happy shopping!